09 Jan 2024
Petrolina is the first petroleum company that joins Mple, the new reward scheme by Hellenic Bank.
TERMS AND CONDITIONS:
The " MPLE" Reward Scheme (the "Scheme") shall be governed by the following Terms and Conditions (hereinafter referred to as the "Terms"):
1.1. For the purposes of this Scheme, the following definitions shall apply:
«General Offer» means the general offer approved by the Bank to be offered by Merchants, according to which the holders of Hellenic Bank’s Cards will collect cashback in the Wallet when carrying out transactions at the Merchants.
«Basic Offer» means the basic offer offered by the Merchant and which was approved by the Bank, according to which Hellenic Bank’s cardholders will collect cashback in their Wallet, when carrying out transactions at the Merchants, provided that they have downloaded and registered in the Mple Rewards App (mobile application).
«Special Offer» means the special offer offered by the Merchant and which was approved by the Bank, according to which the holders of Hellenic Bank’s Cards will collect cashback, when carrying out transactions at the Merchants, in the Wallet or/and in the Card account, provided this transaction falls under the Special Offer’s terms and conditions and Cardholders have downloaded and registered in the Mple Rewards App (mobile application).
«Minimum Cashback Amount» means the amount that must be collected in the Wallet in order for it to be redeemed, which is determined by the Cardholder and corresponds to any amount above €5.
«Merchant» means the Merchants that concluded an agreement with Hellenic Bank Public Company Ltd in order to participate in the Scheme.
«Authorised Cardholder» means a natural or legal person, other than the Main Cardholder to whom the Bank issues a Card at the instruction of the Main Cardholder and who is named therein and may use such Card.
«Card» means any debit, credit or prepaid card provided by the Bank.
«Main Cardholder» means the person, natural or legal, on whose instructions a Card was issued (either in his name or in the name of an Authorized Cardholder) and to whose Account all Card transactions will be charged.
«Cardholders» of the Scheme means the Main Cardholders and the Authorized Cardholders.
«Card Account» means the Account maintained with the Bank in connection with transactions carried out by using a Card. The term includes, in the case of debit cards, the Current or Overdraft Account of the Cardholder, a Savings Account or a Notice Account which is charged with the Card transactions and in which such Card transactions are registered.
«Wallet» means the virtual reward account for each Cardholder in which cashback is collected because of using a Card under the terms of this Agreement.
«Bank» means Hellenic Bank Public Company Ltd.
2.1. The Scheme concerns collecting cashback in the Wallet through Card transactions carried out in a Merchant and the ability to use them in a Merchant as defined in these terms.
3. COLLECTION OF CASHBACK:
3.1. Every time a Cardholder uses a Card to carry out a transaction at a Merchant, either at a terminal used by the Merchant at its premises or online and provided the terminal is registered at the Merchant, cashback will be collected in his/her Wallet or/and Card Account, according to the contribution agreed between the Merchant and the Bank in relation to the General or/and Basic or/and Special Offer.
3.2. In case of a Special Offer offered by a Merchant, additional cashback will be collected in the Wallet or in the Card Account, provided that the Cardholder carries out a transaction that meets the terms of such Special Offer.
3.3. If the Cardholder carries out a transaction at a Merchant and the transaction is paid via companies that offer electronic payment services (e.g. Paypal), he/she will not collect cashback in his/her Wallet or/and Card Account.
3.4. If the Cardholder carries out a transaction at a Merchant online and the Card payment is made directly at the Merchant through its website, but the sales carried out through the website of such Merchant are not explicitly included in the Scheme, then no cashback will be collected in the Wallet or/and in the Card Account.
3.5. Cashback will be collected once the transaction at a Merchant is approved by the Bank's system.
4.1. Cashback which have been collected in the Wallet, will be refunded to the Card Account, provided that the Cardholder activates the option “Cashback Preferences” in the Mple Rewards App (mobile application) and/or through the relevant Hellenic Bank’s website in relation to the Scheme, selects the Card Account to which cashback will be refunded from the Wallet and subject to clause 4.3.
4.2. Cashback can be affected directly to the Card Account in the case of an instant offer and such refund will be made after the Cardholder carries out the transaction.
4.3. Subject to clause 4.1., Cashback will be affected shortly after the Cardholder carries out the transaction, provided that the cashback available in the Wallet exceeds the Minimum Cashback Amount for the total amount of the transaction or part thereof, if the transaction amount is greater than the amount of cashback collected. In case the cashback available in the Wallet exceeds the Minimum Cashback Amount for the total amount of the transaction or part thereof, if the transaction amount is greater than the amount of cashback collected, the full amount of cashback available in the Wallet will be used and not part thereof. It is provided that in cases where the amount of the transaction is less than the amount collected by the Cardholder, only the amount corresponding to the amount of the purchase will be refunded and the remaining amount of cashback will remain in the Wallet.
4.4. Provided that in case the Cardholder holds more than one Card, he/she reserves the right, at any time, to select a different card through the Mple Rewards App (mobile application) or/and Hellenic Bank’s website in relation to the Scheme from which the cashback available in the Wallet will be used.
4.5. If the use of the Card is suspended or the Card is cancelled for any reason, the Cardholder will not be able to use the cashback collected in his/her Wallet or/and Card Account by using the said Card or/and proceed with the filling of an application for the issuance of another Card. It is also understood that the Cardholder will be able to select another Card in order to use the cashback collected.
4.6. If the Card Account will be closed, the Wallet will no longer be available to the Cardholder and the cashback available in the Wallet will be deleted by the Bank.
5. TERM OF VALIDITY OF THE CASHBACK:
5.1. The cashback collected from General Offer shall be available for a term of 2 years from the date of their collection and the cashback collected from Basic Offer shall be available for a term of 1 year from the date of their collection. The period under which the cashback collected from Special Offer shall be available, will be governed by the terms and conditions of each Special Offer.Provided that upon the expiry of the cashback, any cashback that has not been used by the Cardholder, will be deleted.
5.2. Further, should any Merchant terminate its agreement with the Bank, then any General and Basic Offer shall be void. Any Special Offer offered by the Merchant prior to termination of the Agreement shall be void. It is provided that any cashback collected in the Wallet, which has not been used by the Cardholder prior to the termination of the agreement by the Merchant, cannot be used by the Cardholder and will be deducted from the Wallet.
6. SPECIAL CONDITIONS:
6.1. The Bank may modify, withdraw, suspend and/or terminate the Scheme or any part thereof, without notice and at any time, at its absolute discretion, unless any modification, withdrawal, suspension and/or termination is deemed necessary for reasons of force majeure. Reasons of force majeure will be deemed to be any reasons beyond the control of the Bank for the purposes of these Terms.
6.2. The Bank reserves the right to admit a new Merchant in the Scheme or to delete an existing Merchant from the Scheme without giving any notice to the Cardholder.
6.3. The Bank shall not be liable for any damaged or defective products or for the provision of unsatisfactory services by the Merchants.
6.4. Any disputes between a Merchant and the Cardholder with respect to any goods or services offered under the Scheme shall not in any way concern and/or affect the Bank.
6.5. The Bank shall not be liable if any Merchant refuses for any reason to accept the Cardholder's Card or if it withdraws from the Scheme.
6.7 These Terms and any amendments thereto shall be governed by Cyprus Law.